First check if you meet the following criteria:

  • Your PC is connected to the same network as Zora.
  • Press Zora's chest button once briefly to see if she lists the IP address.
    Note: the Ip address changes depending on the different types of connection (hotspot, cable or WiFi)
  • You entered the same IP address in Google Chrome that Zora listed.

If you meet all the criteria and you still cannot get a connection, please contact support